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Locked

‎09-26-2022 03:05 PM

HP Recommended
Product: HP All-in-One - 22-c0049
Operating System: Microsoft Windows 10 (64-bit)

My HP All-in-one desktop keeps restarting without blue screens and makes the WiFi and Mobile Hotspot option dissappear.  My WIFi uses Realtek 8822BE 802.11ac PCIe Adapter.  

 

This problem happened at the start of the year when it'd just disconnect from the internet and later progressed to rebooting.  There were times where it'd reboot again while I'm about to re-log in the computer.  Sometimes it'd trigger the blue screen recovery when it does that.  Other weird things that happen when I log on is the netsh command tab popping up and disappearing or sys32 cmd as well as HP Jumpstart.

 

 I checked the device manager with update driver and all drivers were up to date and I have been keeping up with the Windows updates.  I do I have a HP Bios update but a notification said something along the lines of "this update is not compatible" from HP support assistant so I didn't try it.

 The troubleshooting I've tried was Wlan autocofig and Network Reset which worked early in the year until the problem came back in July.  Now those methods don't work.  I tried sfc scan and check disk command but it showed nothing.  The sfc can did pick up corrupted files but fixed them once.  I did a Hp diagnostic quick test and everything passed but the video memory test made the screen blank white during its part and I'm not sure if that's normal.   

 

How can I resolve this?  

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