• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-31-2019 06:35 PM

HP Recommended

I am having the same problem. I contacted Microsoft to update my drivers (they were missing), and when trying to reinstall from the HP site he noticed that the drivers are not compatible with Windows 10 only Windows 8. What would be your solution? I am currently using a ethernet cable in another room, but that is only temporary.

 

I appreciate your support.

3 REPLIES 3

‎10-31-2019 06:46 PM

HP Recommended

Hi:

 

If you have the same issue with the same wifi adapter, you will need to purchase an external USB wifi adapter.

 

There are W10 drivers for the Ralink wifi adapter but they are over 4 years old and don't work on the latest releases of W10.

Was this reply helpful? Yes No

‎10-31-2019 07:35 PM

HP Recommended

Do you have any suggestions on which one I should purchase? I see alot of options out there. 

Was this reply helpful? Yes No

‎10-31-2019 07:50 PM - edited ‎10-31-2019 07:52 PM

HP Recommended

Yes, there are a lot of options.

 

This one seems pretty decent at an affordable price.

 

https://www.amazon.com/UPTOU-600Mbps-Adapter-Wireless-Supports/dp/B07TTM6DG4/ref=sr_1_9?hvadid=77927...

 

This one is about the same but has more reviews and is a little more expensive.

 

https://www.amazon.com/Adapter-Wireless-Network-Desktop-10-6-10-13/dp/B076P3TGSL/ref=sr_1_17_sspa?hv...

 

Then of course you can spend more, and get a name brand wifi adapter like this one...

 

https://www.amazon.com/Linksys-Wireless-Mini-Adapter-AE6000/dp/B00BWT1IFE/ref=sr_1_3?keywords=linksy...

 

I've really liked all of the Linksys USB wifi adapters I've owned, but I don't have any first hand experience with the AE6000.

 

 

 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.