Realtek RTL8821CE 802.11ac PCIe Adapter. Is this an actual card installed on my Mobo?

[Lee-world]

HP All-in-One 24-f0047c. My Lan card apparently was damaged in a power outage. I can use 2.4 but not 5G. Is there an actual Realtek RTL8821CE 802.11ac PCIe Adapter card, in a slot, on my MOBO? Thanks

[Paul_Tikkanen]

Hi:

Yes, the card is removable.

That is kind of unusual that just the 5.0 GHz band went out on it.

Did you try updating the Wi-Fi driver to the latest version and see if that restores the 5.0 GHz Wi-Fi band?

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe

If not, you may want to try that first before replacing the card, because it is pretty difficult to take your PC apart to replace the Wi-Fi card.

Removing & Replacing Parts | HP 22, 24 and 27 All-in-One PCs | HP Computer Service | @HPSupport - Yo...

The replacement wifi card part number can be found in the parts list at the link below...

HP PartSurfer

915620-001

WLAN - RT CHOPARD AC 1x1

You can also use this part number:

Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

[Lee-world]

Hi NOPE I did not try that, great idea, driver error is more reasonable than a partial failure or "half" the card.

I'll try that tonight...Thanks, Lee

[Lee-world]

PS: I'm 71 now and my hands shake, I no longer build or fix computers...

[Paul_Tikkanen]

You're very welcome, Lee.