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05-04-2020 12:17 AM
Bought this desktop computer around 6 months ago. Since day one I was having issues with the network, where it would have a perfectly fine connection, (50ms) and then a sudden 2000ms spikes every 15 seconds or so. This is fine in everyday use, but in games this is detrimental. I have seen this issue previously posted, but mainly in relation to notebooks and with old fixes that don't seem to work anymore. I would really appreciate if someone could help diagnose this extremely annoying issue, Thanks!
05-11-2020 01:44 PM
@PeteMcH Welcome to HP Community!
I understand that the Realtek rtl8822be 802.11ac pcie adapter causing significant network issues.
Do not worry. I will try to fix the issue.
Let's run the Wireless Module test in order to isolate failure:
Use the following steps to open the Component Tests menu.
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the main menu, click Component Tests.
- The Component Tests menu displays.
- Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.
To run the test, click the Wireless Module, and then click Run once.
- The Wireless Module Test takes 30 seconds to complete.
Please let us know the test result.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
05-12-2020 06:33 AM
Thank you for the update.
Please uninstall the wireless drives and reinstall the wireless drivers.
Please click the below link to download the wireless drivers.
Also, please update the BIOS.
Have a nice day!!
05-14-2020 06:54 AM
05-26-2020 05:22 AM
I understand your concerns.
In that case, I would suggest you contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!