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ELPOLIN
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Regularly loosing network access

HP Recommended
pavillion p6730de
Microsoft Windows 7 (64-bit)

Computer is regularly loosing network access via cable. Router is working (wi-fi devices and other computer with cable have internet acess without interruptions) . Troubleshooting cannot find the problem and continue running. Only full restart helps. System restored, drivers updated - nothing helps.

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Echo_Lake
HP Support Agent
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Message 2 of 2
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 @ELPOLIN
Thank you for posting on the HP Support Community.

  • Did you check the network status in the network and sharing centre?
  • Are you able to see power lights are blinking when ethernet cable is connected?

If there are no lights, it could be a hardware failure & you could get either a USB network adapter as a replacement or Contact HP to have it either repaired or replaced.

 

While you respond to that, let's start with the basics:
(because sometimes the simplest things goes unnoticed causing issues)

Step 1: Completing the network connection checklist

Use the following checklist to solve many problems with home networks in Windows 10:

  • Check all of the network cables and wires. A loose or disconnected cable or wire prevents a network connection and Internet access. Check the following connections:

    • Network cable from the modem to the network hub (or router).

    • Network cable from the network hub to the RJ-45 network port on the computer.

      Figure : Shape of RJ-45 connector

    • Network cable between two computers.

  • Check the lights on the network hub. The lights can often show the location of a connection problem.

  • If you are trying to connect to another computer on the network, make sure that the computer is turned on.

  • Check the firewall settings on all the computers on the network. The firewall settings may be preventing network access.

After performing the items in the checklist, try to connect to the network.

If you do not experience further problems with the network, you are done.

If you are still experiencing problems with the network, check the network status.

Step 2: Checking the network status in the Network and Sharing Center

Use the following steps to open the Network and Sharing Center to check the network status in Windows 10.

  1. Type view network status in the search box on the taskbar, then select View network status and tasks from the search results.

    Figure: Search for view network status

    Search results for view network status

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

ECHO_LAKE
I am an HP Employee

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