cancel
Showing results for 
Search instead for 
Did you mean: 
BossLady11
New member
2 0 0 0
Message 1 of 2
301
Flag Post

Replace usb transceiver

HP Recommended
Microsoft Windows 10 (64-bit)

I need to replace a lost usb transceiver for my wireless keyboard and mouse 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 466 734
Message 2 of 2
Flag Post
HP Recommended

@BossLady11 Welcome to HP Community!

 

I understand that you have lost the transceiver for the wireless keyboard and mouse.

 

For better clarity and to assist you correctly, I would require more information regarding this:

  • Did you try contacting the HP part store or HP phone support?

For now, let me keep you informed about a few things here.

The USB receiver may not be sold as a stand-alone part.

You may need to order both the USB receiver and the wireless mouse.

 

To do this please contact the HP part store via this link: http://store.hp.com   Select the country and follow the on-screen instructions to contact them. You might even get a phone number to call.

 

You could also contact HP phone support to order the parts

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation