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‎07-09-2018 07:49 PM

HP Recommended
Product: HP Spectre Bluetooth Mouse 500
Operating System: Microsoft Windows 10 (64-bit)

I am using HP Spectre Bluetooth Mouse 500 for my laptop. It is not getting connected due to passcode error and I couldn't reset it yet. I cannot find any reset button also in the mouse . Please let me know a solution. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2018 03:41 PM - edited ‎07-12-2018 02:32 PM

HP Recommended

@SaradaBiju

 

Thanks for reaching out to us on HP Forums.

I came across your post and would like to assist. 

 

I understand that you're trying to pair your HP Spectre Bluetooth Mouse 500 with your laptop and it is asking for a passcode. 

 

During my research, I found that this mouse does not have a reset button and only has an on/off button as shown in the below image:

 

 

It could be an issue with the battery and you may try to reseat/replace the battery and check if that helps.

 

You may click here to access the setup guide for the mouse.

 

The passcode may not be required and you may try to simply click on the next button and check if it continues further. 

 

Hope this helps. Let me know the outcome.

 

Cheers! 🙂

 

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-10-2018 03:41 PM - edited ‎07-12-2018 02:32 PM

HP Recommended

@SaradaBiju

 

Thanks for reaching out to us on HP Forums.

I came across your post and would like to assist. 

 

I understand that you're trying to pair your HP Spectre Bluetooth Mouse 500 with your laptop and it is asking for a passcode. 

 

During my research, I found that this mouse does not have a reset button and only has an on/off button as shown in the below image:

 

 

It could be an issue with the battery and you may try to reseat/replace the battery and check if that helps.

 

You may click here to access the setup guide for the mouse.

 

The passcode may not be required and you may try to simply click on the next button and check if it continues further. 

 

Hope this helps. Let me know the outcome.

 

Cheers! 🙂

 

 

Was this reply helpful? Yes No

‎07-11-2018 09:47 PM

HP Recommended

thank you for reply. I hope it was battery issue. Now its working. 

 

Thanks a lot! 

Was this reply helpful? Yes No

‎07-12-2018 02:57 PM

HP Recommended

@SaradaBiju

 

Glad to know that the mouse is working fine and hope it remains this way.

 

I truly appreciate your patience and efforts.

 

Cheers! 🙂

Was this reply helpful? Yes No
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