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HP Recommended
Microsoft Windows 10 (32-bit)

I  used to be able to scan from my HP ENVY 5660 to my HP desktop.  Now it wants some hardware on my desktop and I cant seem to find what it needs.  I worked find a few months ago.

1 REPLY 1
HP Recommended

Hi @Bob031772

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you, please get back to us with the below information

  • Are you able to make copies using the printer?
  • What is the exact error your receiving?
  • Have you installed the full-featured driver on your computer?
  • How is the printer connected to the device USB or wireless? 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.