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05-12-2020 10:59 AM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
To better assist you, please get back to us with the below information
- Are you able to make copies using the printer?
- What is the exact error your receiving?
- Have you installed the full-featured driver on your computer?
- How is the printer connected to the device USB or wireless?
Keep me posted.
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Have a great day!
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