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oporus
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Solved!

Slow broadband with touchscreen all-in-one W3A71EA#ABU

HP Recommended
HP All-in-One - 22-b W3A71EA#ABU
Microsoft Windows 10 (64-bit)

I have two HP all-in-one PCs

 

HP All-in-One Touchscreen Product W3A71EA#ABU 

HP All-in-One 23-g330na Product L0V58EA#ABU 


I have 200mps Vodafone gigafast cable broadband.


The 23-g330na is OK with speeds over 150 download and over 200 upload. That is on wifi 5ghz in a different room to the router.

The touchscreen is not OK with a download speed of less than 50, but an upload of over 200. That is with an ethernet cable in the same room as the router. On wifi, 2.4ghz only, the download speed is even worse.

 

Need an HP automatic download fix or a reasonable explanation of why speeds are so low and cannot be fixed .

 

Useful replies only please.

 

"HP employees" seeking a promotion with complex "fixes" that do not work need not reply.

If this problem cannot be fixed with an automatic HP update then I want to know why, that is the reply I want.

 

Thanks

3 REPLIES 3
banhien
Level 19
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Message 2 of 4
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@oporus 

 

W3A71EA#ABU is an HP All-in-One - 22-b065na machine, its specs

 

           https://support.hp.com/au-en/document/c05194266

 

For wireless, this is out of question because it only has  Integrated Bluetooth 4.0 and Wireless LAN 802.11b/g/n featuring 2.4 GHz 1x1 technology.

 

But for the wired LAN, it has a Realtek RTL8161GSH which supports 1000BASE-T Gigabit Ethernet standard therefore you should get much better speed. Please

 

(a) Hardware: check ports and cable, please use 1G port on your router and CAT 6 cable

(b) Software: please allow connection is auto negotiate on router and update driver on your machine using following software

       https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92049.exe

 

Regards.

>>> "HP employees" seeking a promotion with complex "fixes" that do not work need not reply.

Note: I am a volunteer and a retiree. Today is Christmas Day (7:30AM my time now). All my children and grand children won't come down to see me as normal, they visited me on weekend then going for overseas holidays.  That why I'm sitting in front of few monitors now.

BH
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oporus
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Thanks for the reply Banhien.

I am retired also and am also on my own today, family far away. Not sure if this is good thing or bad ?

 

(a) Hardware: check ports and cable, please use 1G port on your router and CAT 6 cable

(b) Software: please allow connection is auto negotiate on router and update driver on your machine using following software

 

I checked the ports - Ok.

Cable id cat 6 - but there is 10 yards of it.

There are 4 ports on the router but none of them specifically gigabit. Vodafone supplied a new router with the cable connection - so I would guess they are all gigabit

Updated the driver OK.

Looking at the router I think it is automatically auto negotiate. I will check with vodafone - next week ?

 

This morning I got a cable connection of 3 mbps download and 216 upload - which is odd.

 

Half an hour later and I am getting 30 download and over 200 upload. The download speed seems to be all over the place , up and down but never more than 50 Mbps.

 

Nothing I try seems to make any difference, so I think maybe there is a hardware fault. Not sure what though, I also tried a Netgear USB wifi adapter but that gave similar results.

 

Strange that the upload and download speeds are so different.

 

Anyway Banhien back to Xmas and watching TV. Thanks for your help - it has eliminated a few more things.

 

Merry Xmas

 

Alan Chesterman

Bournemouth, UK

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oporus
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Not  sure what is going on. Speedtest.net still shows speed is 50Mbps or less. I then tried 3 others and got their recorded speeds between 141 and 390. I only have 200 Gigafast cable so where the 390 comes from I do not know. There must be different methods of measuring internet speed. Vastly different.

 

Speedtest.net is strange because the same tester is available on android phones/tablets. Android is working at 150 to 200. Windows on one HP AiO is 150+ and on the other it is less than 50.

 

?????? it is all just too much for me ....

 

dazed and confused

 

Alan Chesterman

speed x 3.JPG

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