cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
JSteel77
New member
1 0 0 0
Message 1 of 2
237
Flag Post

Slow download speeds - wifi and ethernet

HP Recommended
HP 510-p026
Microsoft Windows 10 (64-bit)

I'm experiencing inconsistent but SLOW download speeds on my desktop both through wifi and ethernet.  This started when my work had me switch to remote desktop connection to work remotely after I had been using a free Teamviewer account.  Immediately, there was connectivity issues and lag with using this setup.

 

My work's IT dept. suggested I try a powerline ethernet adapter since my home office isn't direct wired to the router nor would running a direct ethernet line be feasible.  I did, spending about $120 for a decent one from NetGear even though I doubted this was the issue as I had never experienced issues before.

 

So I though I'd check my download speed to the desktop via Xfinity SpeedTest.  The results varied each time I ran it, but were similar to either the wifi or ethernet connection.  Lows of about 4-5 Mbps with occasional highs around 30Mbps.  

 

An ipad and iphone connected via wifi right next to my desktop tower regularly runs download speeds of 50-60 Mbps.

 

This leads me to believe the problem is isolated to my desktop computer.  I'm searching for any ideas to help resolve this.

 

Thanks

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 2
Flag Post
HP Recommended

@JSteel77,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the Internet connection speed.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you connecting to the 2.4GHz network or 5GHz network? I recommend you connect to 5GHz and check the speed.

 

Meanwhile, I recommend you uninstall the wireless driver from the device manager and then download and install it from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers/selfservice/hp-pavilion-510-p000-desktop-pc-series/10734566/mod...

 

Also, update the BIOS from the above link and check.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation