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09-24-2017 07:01 PM
I have the Pavilion 500-437c desktop with an cable ethernet connection and a reeltek PCIe FE family controller. I have had non-stop connection issues since I've had this computer and recently changed internet providers thinking this whole time that it was due to my service. On top of that I added another 8GB of RAM for a total of 16GB thinkng it would help, which it didn't. Now with a cable provider I'm only clocking around 20-30 MB's.
I know its the computer because I can take that same ethernet cord and plug it into my ASUS laptop and clock between 109 to 114MB's when running a speed test. What's even worse is I can still clock around 45MB's on the laptop if i'm running on the WiFi.......which is still twice as fast as when the HP desktop is plugged straight into the ethernet connection.
I've downloaded and ran 2 different virus and malware programs and can't find anything wrong. Changed the ethernet cord and can't find updated drivers that might be causing this ( current controller driver is 10.3.723.2015).
Please, any suggestions on why this is happenng would be greatly appreciated.
09-24-2017 07:56 PM - edited 09-24-2017 08:00 PM
@morgana47, welcome to the forum.
I suggest updating the driver for the wifi adapter. If this doesn't work, you should contact your Internet Provider to have them go over you settings. Sometimes these two items can cause your problem.
Here are the specs for the adapter:
- Interface type: PCI express half-length mini card
- Data transfer speeds: up to 80 Mbps
- Transmission standards: 802.11 b/g/n
- Antennas: Supports both single and dual antenna configurations
- Single band: 2.4 GHz (b/g/n)
- Wired Equivalent Privacy (WEP) supports modes that have 64-bit, and 128-bit keys
- Support for WPA-PSK and WPA2-PSK in Windows
As you can see, the speed is only up to 80 Mbps. You may want to buy an AC adapter. They provide speeds up to a 1000 Mbps.
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09-26-2017 08:17 PM
Thank you for responding and especially for sending the specs on the card, I looked everywhere on line for those and couldn't find them. But it still does't explain why i'm only getting betwen 20 and 30 MB's when the card is able to do 80MB's. I would be extremely happy if I could get at least 80, or at least as fast as what i'm doing with a WiFi connection.
09-28-2017 02:17 AM
I feel I must challenge the Ethernet card first.
Can you post a screenshot like this...
This is where I declare that sometimes Microsoft Drivers seem better than HP, and I cant explain why. That is letting Windows find and install the hardware itself. Perhaps the WiFi one also.
I get 70+ through my cable and 46+ over the WiFi.
09-28-2017 05:49 PM
Hi Clint, now I really want to fix this **bleep** thing knowing you get 70!!! LOL
Here is the screen shots. Just to let you know, usually I don't go looking for drivers but with trying to fix this issue, I did update the family controller from 10.3.723.2015 to 10.021.0811.2017.
I also included pictures of the WiFi adapter.
09-29-2017 04:05 AM
Well my Ethernet driver is about 2 years different to yours, an earlier version.
AAND I think you posted a piccy of your WiFi adapter No2 (#2), I only have the one.
Under my WiFi advanced tab the settings are something like...
802.11n channel width for 2.4GHz Auto
Antenna Diversity Selection Auto
Beacon Interval 100
Classroom mode Disabled
Fat Channel Intolerant Disabled
HT mode Enabled
Mixed Mode protection CTS-to-self Enabled
Preamble mode Short and Long
Roaming Aggressiveness 4: Medium
Transmit Power 5: Highest
Wireless Mode 3: 802.11b/g
If in doubt please ask.
09-29-2017 07:41 PM
I only have 1 wifi adapter, not quite sure why its named #2? I did follow the flow chart, and I got to "its an app or system performance".....
Before I revert my drivers back, can you tell me what you're running on your PCIe Family controller in the advanced tab?
ARP offload: enabled
Energy Effecient Ether: enabled
Flow Control: Rx&TX Enabled (which I think we already talked about)
Interupt Moderation: Enabled
IPv4 Checksum: Rx&TX Enabled
Large send Offload V2 IPv4: Enabled
Large Send Offload V3 IPv6: Enabled
Maximum number of RSS Queued: 4 Queues
Network Add: Not Present
NS Offload: Enabled
Prior & VLAN: Priority & VLAN enabled
Recv buffers: 512
Rcvd Side Scaling: enabled
Shutdown wake on lan: enabled
Speed & duplex: auto negot.
TCP checksum off IPv4: Rx&Tx enabled
TCP checksum off IPv6: Rx&Tx enabled
trasmit buffers: 128
UDP Chcksum Off IPv4: Rx&Tx enabled
UDP checksum off IPv6: Rx&Tx enabled
wake on magic pkt; enabled
wake on pattern match: enabled
WOL & shutdown lnk speed: 10 MBPS first