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morgana47
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Slow internet pavilion 500-437c wih reeltek PCIe FE family controller

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Pavilion 500-437c
Microsoft Windows 10 (64-bit)

I have the Pavilion 500-437c desktop with an cable ethernet connection and a reeltek PCIe FE family controller.  I have had non-stop connection issues since I've had this computer and recently changed internet providers thinking this whole time that it was due to my service.   On top of that I added another 8GB of RAM for a total of 16GB thinkng it would help, which it didn't.  Now with a cable provider  I'm only clocking around 20-30 MB's. 

I know its the computer because I can take that same ethernet cord and plug it into my ASUS laptop and clock between 109 to 114MB's when running a speed test.   What's even worse is I can still clock around 45MB's on the laptop if i'm running on the WiFi.......which is still twice as fast as when the HP desktop is plugged straight into the ethernet connection. 

I've downloaded and ran 2 different virus and malware programs and can't find anything wrong.  Changed the ethernet cord and can't find updated drivers that might be causing this ( current controller driver is 10.3.723.2015).

Please, any suggestions on why this is happenng would be greatly appreciated.

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old_geekster
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@morgana47, welcome to the forum.

 

I suggest updating the driver for the wifi adapter.  If this doesn't work, you should contact your Internet Provider to have them go over you settings.  Sometimes these two items can cause your problem.

 

Here are the specs for the adapter:






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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morgana47
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@old_geekster

 

Thank you for responding and especially for sending the specs on the card,  I looked everywhere on line for those and couldn't find them.   But it still does't explain why i'm only getting betwen 20 and 30 MB's when the card is able to do 80MB's.  I would be extremely happy if I could get at least 80, or at least as fast as what i'm doing with a WiFi connection.

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morgana47
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Sorry, I forgot to add, I updated the WiFi and ethernet driver and compared the settings on both my laptop and desktop to make sure everything matched.   But it still didn't help with the 20-30 MB's speed that I'm getting on the desktop.

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CF4
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Hi

 

Perhaps a setting for the ethernet card...

ETH Link Speed.png

 

So try the above first.

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morgana47
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I do have it on the "auto" setting I also tried the100/full but that didn't help.
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CF4
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Hi

 

I feel I must challenge the Ethernet card first.

 

Can you post a screenshot like this...

 

 

 

ETH Driver.png

 

This is where I declare that sometimes Microsoft Drivers seem better than HP, and I cant explain why.  That is letting Windows find and install the hardware itself.  Perhaps the WiFi one also.

 

I get 70+ through my cable and 46+ over the WiFi.

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morgana47
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Hi Clint,  now I really want to fix this **bleep** thing knowing you get 70!!! LOL

Here is the screen shots.   Just to let you know, usually I don't go looking for drivers but with trying to fix this issue, I did update the family controller from 10.3.723.2015 to 10.021.0811.2017. 

I also included pictures of the WiFi adapter.

 

 

famcontrolllerdriver.JPGwificontrollerdriver2.JPGwificontrollerdriver.JPG

 

 

 

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CF4
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Hi

 

Well my Ethernet driver is about 2 years different to yours, an earlier version.

 

AAND I think you posted a piccy of your WiFi adapter No2 (#2), I only have the one.

 

Flow Chart Adapters.png

 

Under my WiFi advanced tab the settings are something like...

 

802.11d                                                            Disabled
802.11n channel width for 2.4GHz        Auto
Antenna Diversity Selection                     Auto
Beacon Interval                                             100
Classroom mode                                          Disabled
Fat Channel Intolerant                               Disabled
HT mode                                                          Enabled
Mixed Mode protection                              CTS-to-self Enabled
Preamble mode                                            Short and Long
Roaming Aggressiveness                         4: Medium
Transmit Power                                            5: Highest
Wireless Mode                                              3: 802.11b/g

 

If in doubt please ask.

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morgana47
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I only have 1 wifi adapter, not quite sure why its named #2?  I did follow the flow chart, and I got to "its an app or system performance".....

Before I revert my drivers back, can you tell me what you're running on your PCIe Family controller in the advanced tab?

I have:

ARP offload: enabled

Energy Effecient Ether: enabled

Flow Control: Rx&TX Enabled (which I think we already talked about)

Interupt Moderation: Enabled

IPv4 Checksum: Rx&TX Enabled

Large send Offload V2 IPv4: Enabled

Large Send Offload V3 IPv6: Enabled

Maximum number of RSS Queued: 4 Queues

Network Add: Not Present

NS Offload: Enabled

Prior & VLAN: Priority & VLAN enabled

Recv buffers: 512

Rcvd Side Scaling: enabled

Shutdown wake on lan: enabled

Speed & duplex: auto negot.

TCP checksum off IPv4: Rx&Tx enabled

TCP checksum off IPv6: Rx&Tx enabled

trasmit buffers: 128

UDP Chcksum Off IPv4: Rx&Tx enabled

UDP checksum off IPv6: Rx&Tx enabled

wake on magic pkt; enabled

wake on pattern match: enabled

WOL & shutdown lnk speed: 10 MBPS first

 

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