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06-14-2018 08:28 AM - edited 06-14-2018 04:06 PM
Using Hotwire's ZTE -ZXHN H198A router at 5G and normally will have a download speed between 135-145 MB/s. However I have noted that when the computer has been at sleep and then awakened, there is a drastic drop in speed - down into the 20 MB/s range (confirmed by using several speed tests.) Pulling the router's plug for 10 seconds will restore the proper net speed into its normal range of 135-145 MB/s. This slow speed issue seems to be a relatively recent occurence.
Hotwire's tech was out recently to test this issue. While my desktop was running at the slow speed, he hooked up his HP portable and his speed was 142 MB/s. So, with that, he suggested that there is nothing wrong with the router, but the probelm may be with the desktop's card. What do you guys suggest?
EDIT: Did a little research and it appears that going to Device manager>Network Adapters and updating them all should do the trick. It seems that this problem became an issue when we moved to newest, recent Windows 10 update. Did that and computer now giving 135-145 MB/s after Sleep.
06-15-2018 07:23 AM - edited 06-15-2018 07:26 AM
Wasn't able to edit again, so another post. Fixes didn't work. Computer on sleep over nignt, on awakening internet spreed was 12 MB/s and not the expected 140, or so, speed.
EDIT: However, I just updated Win10 and not speed is up to 147 MB/s. If this continues wihtout a permanent fix, I guess I'll just have to go to using the ethernet cable.
06-15-2018 11:00 AM - edited 06-15-2018 11:01 AM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues slow internet issues on your HP Desktop. Don't worry we'll work together to help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any changes on the PC before the issue started?
Have you tried to update the Bios?
Have you tried to run any test on the computer?
In the meantime, let's try these steps here:
Perform a Hard reset on the PC:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
Let's update the Bios, Chipset and Wireless card drivers on your PC from our HP support website, using this link.
Next thing, as you have mentioned in your post that it all started recently, I would suggest you could try to do a system restore to a previous date where it was all working fine, For more details, please use this link: HP PCs - Using Microsoft System Restore (Windows 10, 😎
If the issue persists, I would suggest you could try to create a new user account and check - Follow the steps here to create a local account on your PC: http://bit.ly/2uu1UNm
Alternatively, you can go through the support document - HP PCs - Slow Internet Troubleshooting (Windows 10, 😎
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee
06-16-2018 06:48 AM
Thanks for the suggestions, Jeet. However, and somehow, I think I was able to restore net speed. Not sure what I did, but continued to monkey around with adapters (update mostly) and net speed has now remained quite high in the 140's after Sleep.
06-16-2018 05:26 PM
Thank you for the update,
I appreciate your time and efforts,
I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.
Take care now and do have a fabulous week ahead. 🙂
I am an HP Employee