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HP Recommended
HP ENVY TouchSmart 17-j103ea Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

HP envy touchsmart 17.  wireless has just stopped working.  on system staus it says wireless adapter not present

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

My guess is that your notebook came with a Ralink RT3290 Wi-Fi adapter with Bluetooth and on the newer builds of W10, the adapter simply disappears from the device manager never to return.

 

Your only options would be to:

 

Go back to Windows 8.1 (not recommended because support for W8.1 ended this month).

 

Purchase a USB wifi adapter and use that to connect wirelessly.

 

Replace and upgrade the Ralink Wi-Fi adapter to this model which is dual band AC and also has Bluetooth:

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 Wi-Fi + BT 4.0    HP Part # 710661-001

 

You should be able to find this model Wi-Fi adapter on eBay.

 

Search by the HP part number, not the model of the Wi-Fi adapter.

 

Below is the link to the service manual where you can find the Wi-Fi adapter removal and replacement procedure.

 

c04091762.pdf (hp.com)

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

My guess is that your notebook came with a Ralink RT3290 Wi-Fi adapter with Bluetooth and on the newer builds of W10, the adapter simply disappears from the device manager never to return.

 

Your only options would be to:

 

Go back to Windows 8.1 (not recommended because support for W8.1 ended this month).

 

Purchase a USB wifi adapter and use that to connect wirelessly.

 

Replace and upgrade the Ralink Wi-Fi adapter to this model which is dual band AC and also has Bluetooth:

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 Wi-Fi + BT 4.0    HP Part # 710661-001

 

You should be able to find this model Wi-Fi adapter on eBay.

 

Search by the HP part number, not the model of the Wi-Fi adapter.

 

Below is the link to the service manual where you can find the Wi-Fi adapter removal and replacement procedure.

 

c04091762.pdf (hp.com)

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