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JGD12
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Message 1 of 4
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Flag Post

Solved!

The wireless light is out. The wireless set up reads "Wireless capabilities have been disabled.

HP Recommended
HP office-jet Pro 6835
Microsoft Windows 10 (32-bit)

What do I need to do to restore the wireless capabilites?

1 ACCEPTED SOLUTION

Accepted Solutions
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,453
Message 2 of 4
Flag Post
HP Recommended

@JGD12

 

Welcome to HP Community


I have gone through your Post and would like to help

 

I suggest you restore the Network Settings and check if that helps

 

1. From the printer control panel, touch Setup .

2. Touch Network Setup.

3. Touch Restore Network Settings.

4. A message appears stating that the network defaults will be restored. Touch Yes

 

If the issue persists we can attempt a Semi Full Reset

 

Since these steps are specific to your printer, I have sent the instructions to your Inbox

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on the Public Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

View solution in original post

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3 REPLIES 3
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,453
Message 2 of 4
Flag Post
HP Recommended

@JGD12

 

Welcome to HP Community


I have gone through your Post and would like to help

 

I suggest you restore the Network Settings and check if that helps

 

1. From the printer control panel, touch Setup .

2. Touch Network Setup.

3. Touch Restore Network Settings.

4. A message appears stating that the network defaults will be restored. Touch Yes

 

If the issue persists we can attempt a Semi Full Reset

 

Since these steps are specific to your printer, I have sent the instructions to your Inbox

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on the Public Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
JGD12
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you so much. Your instructions were excellent and my printer is working now!!  

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KrazyToad
Retired
Retired
22,744 19,075 1,374 1,453
Message 4 of 4
Flag Post
HP Recommended

@JGD12

 

I'm glad you got this issue resolved

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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