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DUN881
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There is no wireless only ethernet

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hp110
Microsoft Windows 10 (32-bit)

I used the ethernet and it is no longer working so I was going to get on the wireless but there is no wireless option.  In device manager there is no wireless under network adapters

 

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Echo_Lake
HP Support Agent
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@DUN881

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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DUN881
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Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update
  • No I didn't do any updates
  • Have you made any hardware/software changes?
  • I have xfinity and I changed router/modem to xfi gateway.  This is when the issue started.  I don't know why the ethernet stopped working.  I am able to use ethernet on a laptop but no longer the desktop.  I didn't think it would be an issue because I thought I could use the wireless but no luck 
  • Have you tried any troubleshooting steps?
  • I went through all the trouble shooting steps plus I spoke to someone at xfinity who went through troubleshooting.  My wifi is not as good with the gateway as it was with the old router/modem
  • Did you make any changes on the settings of your PC prior to the issue?
  • No
  • When was the last time it worked fine?
  • Prior to installing the gateway
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Echo_Lake
HP Support Agent
HP Support Agent
21,838 21,797 966 1,006
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@DUN881

Thank you for posting back. 

 

Not to worry, I've got a few more steps to isolate the issue. 

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

If the test passes, try these steps:

  • From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
  • Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

If the test passes, try these steps:

  1. Open Start.
  2. Search for Device Manager and click the top result to open the experience.
  3. Expand the category with the device that you want to roll back.
  4. Right-click the device, and select the Properties option.
  5. Click the Driver tab.
  6. Click the Roll Back Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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