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06-04-2019 11:46 AM - edited 06-04-2019 11:47 AM
I have two OfficeJet 3830's in two different locations, and I take my laptop between them. I had a very hard time adding the second 3830, and finally had to uninstall the entire HP suite, delete the first 3830, and then re-install and connect to the second 3820. I know that's the wrong way to do it, so what's the right way? I tried adding a new device, but after adding it, the status was "Idle". I'm using wireless connections in both locations.
06-06-2019 05:02 PM
Welcome to HP support community.
Use HP Print and Scan Doctor to check connectivity
Download HP Print and Scan Doctor.
Run HPPSdr.exe from the download location on your computer.
Once HP Print and Scan Doctor opens, click Start, and then select your printer.
If your printer in not in the list, turn it off and on, and then click Retry.
If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
If a screen prompts you to turn on printer updates, click Yes.
If a screen prompts you to make your printer the default printer, click Yes.
Try to print.
Check IP address in network configuration report
1. From the printer control panel, touch ( Wireless ), and then touch ( Settings ).
2. Touch Print Reports. and then touch Network configuration Page or Wireless Test Report
Assign manual IP address and that should fix the issue.
To identify which IP address is currently assigned to the printer, do the following:
- Press the Wireless button and Information button at the same time to print the network configuration page.
Setting a Static IP Address
Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:
- Run your Web browser.
- In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
- Click the Networking tab.
- Under Connections, click Wired.
- Under IP Address Configuration, click Manual IP.
- Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
- Click Apply.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
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