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William71
New member
2 1 0 0
Message 1 of 4
294
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Unable to connect to the internet. by broadband or wi-fi

HP Recommended
P6000 series
Microsoft Windows 7 (64-bit)

Unable to access the internet by broadband or wifi. Replaced router and cables.

3 REPLIES 3
Lil_Boy_Blue
Level 12
7,692 7,643 334 729
Message 2 of 4
Flag Post
HP Recommended

Hi

There are 3 basic connections....

Loopback

Network

Cloud/Internet

 

So a command line or similar is needed....

 

C:\>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

 

Tells you that there is a working adapter.

######

C:\>ipconfig

Windows IP Configuration


Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . :
IPv4 Address. . . . . . . . . . . : 192.168.0.11
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

 

Shows that, in my case I have a network connection and Internet Default Gateway assigned.

######

ping 192.168.0.1

 

THEN

C:\>ping bbc.co.uk

Pinging bbc.co.uk [151.101.128.81] with 32 bytes of data:
Reply from 151.101.128.81: bytes=32 time=25ms TTL=57
Reply from 151.101.128.81: bytes=32 time=21ms TTL=57
Reply from 151.101.128.81: bytes=32 time=41ms TTL=57
Reply from 151.101.128.81: bytes=32 time=23ms TTL=57

Ping statistics for 151.101.128.81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 41ms, Average = 27ms

 

 

 

So please try some of the above and report results.

 

 

 

 

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William71
Author
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Message 3 of 4
Flag Post
HP Recommended

Purchased a Linksys AS1200 Dual band wireless AC USB adapter. I have wi-fi now and it works well.

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Lil_Boy_Blue
Level 12
7,692 7,643 334 729
Message 4 of 4
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HP Recommended

Sorta Solved?

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