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‎10-05-2021 11:30 PM

HP Recommended
Product: 8CC5340DBZ
Operating System: Microsoft Windows 10 (64-bit)

Hi, I moved to a new house using a new Internet connection. My PC is unable to find the network connection in available networks. 

All other devices of mine are able to connect to the same network.

I cannot to wifi using hot spot from my phone but only my home network is unable to detect.

 

Pls help 

Category:
2 REPLIES 2

‎10-06-2021 02:44 PM

HP Recommended

@Danoxious 

 

What is your machine ? Probably its wifi adapter supports 2.4GHz networks only. Please allow your router to broadcast DUAL bands which are 2.4GHz and 5.0GHz. Your machine can "see" 2.4GHz network and allow you to connect

 

 Regards

BH
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‎10-11-2021 03:29 AM

HP Recommended

crediblebh Wrote:

 

 

Reinstall the Wi-Fi driver using HP Recovery Manager (preferred)  Scroll down through the list of drivers, select the name of your computer's wireless adapter, and then click Next. Wait until the driver installs and restart your computer if prompted to do so. Try connecting to the Internet again.
 
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