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jmac52
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Unable to print (WiFi or Wired) to my DJ 2542

HP Recommended
HP OMNI - Model #: 120-1333w Product #: H3Z76AA#ABA
Microsoft Windows 10 (64-bit)

I have an HP Deskjet 2540 printer that wil not print from my desktop (listed above).  I have reinstalled several timesand updated with newest drivers.  The printer is active and shows ready on my WiFi.  I can access through the IP address and can print test and diagnostic pages (all of which show all good).  I am able to print from other devices; tablet, laptop, phone, etc. so i know the printer is not the problem.  The desktop shows the printer is on line but does not respond when asked to print.  Print jobs don't register in the print queue.  I have have exhausted all options and diagnostic tools I am aware of including 'HP Print and Scan Doctor' to try and fix whatever the issue is.  

 

Previously, I had a 3050 series printer which has been removed from the list of printers but when the desktop starts up, I get an error message that it cant locate a 'dll' file associated with that printer; not sure if this is connected with the issue.

 

I'm hoping for some insight into this.  Please let me know if I can provide anything further.

 

Thank you.

1 REPLY 1
Barachiel
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Message 2 of 2
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HP Recommended

@jmac52,

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

I went through the description and I see that you have already performed most of the troubleshooting steps, Kudos to you for that. 😉

 

Let's try a few troubleshooting steps which might get it fixed.

 

I do understand you already tried re-installing the drivers but I recommend you to delete the driver and root level and retry, follow the steps below: 

  

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

  

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 😉

Barachiel
I am an HP Employee

0 Kudos
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