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‎03-08-2018 09:45 AM

HP Recommended
Product: HP ENVY 700-215xt CTO Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

I have a Linksys wireless router, but my HP Envy 700 PC can't access the router's 5GHz Network.  Should I try to upgrade my wireless card or buy a wireless adapters for both my HP desktops?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-08-2018 08:07 PM

HP Recommended

@coloringdede, welcome to the forum.

 

When you bought the computer (HP Envy 700) there were two options for wireless adapters:

 

Must select one of the following options:
  • Integrated Bluetooth 4.0 and Wireless LAN 802.11b/g/n featuring Single-band (2.4 GHz) 1 x 1 technology
  • Integrated Bluetooth 4.0 and Wireless LAN 802.11a/b/g/n featuring Dual-band (2.4 GHz and 5 GHz) 2 x 2 MIMO technology

If you chose the top adapter you will have to replace it with one that is dual band.  You can buy an internal adapter or a USB adapter that will work nicely.  With the USB adapter you won't have to open the case to install it.  I have used several of both types with great success.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-08-2018 08:07 PM

HP Recommended

@coloringdede, welcome to the forum.

 

When you bought the computer (HP Envy 700) there were two options for wireless adapters:

 

Must select one of the following options:
  • Integrated Bluetooth 4.0 and Wireless LAN 802.11b/g/n featuring Single-band (2.4 GHz) 1 x 1 technology
  • Integrated Bluetooth 4.0 and Wireless LAN 802.11a/b/g/n featuring Dual-band (2.4 GHz and 5 GHz) 2 x 2 MIMO technology

If you chose the top adapter you will have to replace it with one that is dual band.  You can buy an internal adapter or a USB adapter that will work nicely.  With the USB adapter you won't have to open the case to install it.  I have used several of both types with great success.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
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