cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
coloringdede
New member
1 0 0 0
Message 1 of 2
527
Flag Post

Solved!

Upgrade HP wirless card to 5 ghz or get wireless adapter

HP Recommended
HP ENVY 700-215xt CTO Desktop PC
Microsoft Windows 10 (64-bit)

I have a Linksys wireless router, but my HP Envy 700 PC can't access the router's 5GHz Network.  Should I try to upgrade my wireless card or buy a wireless adapters for both my HP desktops?

1 ACCEPTED SOLUTION

Accepted Solutions
old_geekster
Level 16
Level 16
25,509 9,152 2,950 11,188
Message 2 of 2
Flag Post
HP Recommended

@coloringdede, welcome to the forum.

 

When you bought the computer (HP Envy 700) there were two options for wireless adapters:

 

Must select one of the following options:
  • Integrated Bluetooth 4.0 and Wireless LAN 802.11b/g/n featuring Single-band (2.4 GHz) 1 x 1 technology
  • Integrated Bluetooth 4.0 and Wireless LAN 802.11a/b/g/n featuring Dual-band (2.4 GHz and 5 GHz) 2 x 2 MIMO technology

If you chose the top adapter you will have to replace it with one that is dual band.  You can buy an internal adapter or a USB adapter that will work nicely.  With the USB adapter you won't have to open the case to install it.  I have used several of both types with great success.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
old_geekster
Level 16
Level 16
25,509 9,152 2,950 11,188
Message 2 of 2
Flag Post
HP Recommended

@coloringdede, welcome to the forum.

 

When you bought the computer (HP Envy 700) there were two options for wireless adapters:

 

Must select one of the following options:
  • Integrated Bluetooth 4.0 and Wireless LAN 802.11b/g/n featuring Single-band (2.4 GHz) 1 x 1 technology
  • Integrated Bluetooth 4.0 and Wireless LAN 802.11a/b/g/n featuring Dual-band (2.4 GHz and 5 GHz) 2 x 2 MIMO technology

If you chose the top adapter you will have to replace it with one that is dual band.  You can buy an internal adapter or a USB adapter that will work nicely.  With the USB adapter you won't have to open the case to install it.  I have used several of both types with great success.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation