• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-11-2017 11:52 AM

HP Recommended
Product: HP Deskjet 2542 allinone

Our HP wireless printer was connected to my IPhone, Acer laptop under Microsoft operating system as well as my MacBook operating system. It worked perfect. We upgraded our wireless internet system and the printer has never connected to any device properly since then. 

1 REPLY 1

‎05-13-2017 02:54 PM

HP Recommended

Hi @TMSisannoyed,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to connect your HP Deskjet 2542 All-in-One Printer to the wireless network after upgrading your wireless internet system.

 

This issue could occur if the wireless setup after the upgrade is not proper.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link depending upon the operating system installed on the computer:

 

1. Wireless Printer Setup (Windows)

 

2. Wireless Printer Setup (Mac)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.