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Shreypatel437
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Message 1 of 2
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WIFI MISSING FROM LAPTOP

HP Recommended
Hp
Microsoft Windows 10 (64-bit)

My wifi is missing from pc, even is not there in the NETWORK & INTERNET settings. I have tried a driver software which used to bring it back on installing ... But again on next startup wifi used to vanish and now i cant find wifi even on installing the driver software

IMG-20190929-WA0012.jpg

 

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Lil_Boy_Blue
Level 12
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Message 2 of 2
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HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

Could it have worked loose and require re-seating?

 

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.

Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

HWT WiFI.png

 

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