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Microsoft Windows 10 (64-bit)

I have tried everything to reinstall wifi-wireless connection witch got deleted completely off my computer over night update not even the symbol to the plane is there  its gone please help 

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Hi! @WANDY727, Welcome to HP forums.


I understand you have wireless connection issues with your PC.


Don't worry I'm here to help you out.


Did you make any software or hardware changes on your PC?


Are the wireless drivers listed in the device manager?


Please share the product number of your PC to assist you better.


Excellent description and a great diagnosis done. It is greatly appreciated.


Try connecting your PC through a wired connection and try updating the BIOS, chipset and wireless drivers on your PC and check if it helps.


Note: Uninstall the wireless drivers and update the drivers using HP support assistant.


Refer this article to know more information about using HP support assistant.


Try the steps recommended below to solve the wireless issue with your PC.


Click the Start Button.
Type “Device Manager” and press Enter.
Click Continue if prompted.
Click the [+] next to Network adapters.
Right Click on “Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC” or similar Wireless card.
Click Properties.
Click on the Advanced Tab.
Click on 802.11d.
On the right-hand side change the drop down to Enabled.
The  following steps are optional but may help:
Select TX power level.
On the right-hand side change the drop down to 100%.
Select Wireless mode.
On the right-hand side change the drop-down menu to “IEEE 802.11b/g”.
Click OK.


Manually change network settings


Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.

nbtstat -R
nbtstat -RR
netsh int ip reset c:\resetlog.txt
netsh winsock reset
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.


Forget the wireless connection

If you’re having “Windows 10 can’t connect to this network” error, you might want to “forget” your wireless connection in order to fix this problem. To forget wireless network on Windows 10, do the following:

Open Settings App and go to Network & Internet.
Go to Wi-Fi section and click Manage Wi-Fi settings.
Scroll down to the Manage known networks, select your Wireless network and click Forget.
After you’ve done that, connect to the same wireless network again.


Refer this article to further troubleshoot wireless issues with your laptop. Click Here


If the issue still persists after trying out the steps try running a system diagnostics on your PC and check if the hardware components on your PC are functioning correctly.


Refer this article to know more information about running system diagnostics on your PC.


Let me know if this works!

Have a great day! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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