cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
TheExRedeemer
New member
1 0 0 0
Message 1 of 2
173
Flag Post

WLAN chip won't find WiFi

‎12-24-2020 10:25 PM

HP Recommended
Product: Pavillion Desktop 590
Operating System: Microsoft Windows 10 (64-bit)

So I am attempting to fix a computer for a friend, due to them needing it for school, but the computer does not identify any WiFi connections, and they are unable to get access to an ethernet cable, and I have been doing research online to find a solution, but so far nothing has work

 

I have tried resetting network settings, Updating Windows and Drivers, doing a fresh reinstall of Drivers, and physically looking at the chip on the motherboard for signs of damage

 

the Chip in question is a Realtek RTL8821CE 802.11ac PCIe Adapter currently on Driver Version 2024.0.10.209

 

I have looked through the forums and tried the solutions suggested but to no avail, and from what I can tell the computer is reading the chip fine, but no Networks show up, even though I know multiple are available to connect to, so any help is appreciated

1 person had the same question
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
138,157 91,682 21,332 28,413
Message 2 of 2
Flag Post

‎12-25-2020 07:25 AM - edited ‎12-25-2020 12:18 PM

HP Recommended

Hi:

 

Assuming the thin and delicate antenna wire is connected to the wifi card's antenna terminal, the only suggestion I can offer, would be to update the wifi driver to the latest version which is  2024.0.10.218.

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108893.exe

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation