• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-03-2021 03:48 PM

HP Recommended
Product: HP pro 3520
Operating System: Microsoft Windows 10 (64-bit)

Hi.
I've been struggling for a while to connect my hp pro 3520 to my home wifi networks. I tried any tricks I could find on forums. I tried disabling and suppressing the device in the device manager, reinstalling pilots... I think it just doesn't work properly anymore.
My wifi card is a "Ralink RT5390R 802.11bgn"
I couldn't find a driver mor recent than 2014 for this device. That being said, I don't have much experience in driver search and installation. Neither windows update nor driverscloud could help me with this issue
I am thinking of replacing it with a new one, how should I go about it ?

Or maybe someone would know of a way to get it to work?
Currently, windows is showing me the wifi networks available, I can try and connect to one, giving the correct password, but it always end up with "We couldn't connect to this network". Even when i try to connect to an unprotected smartphone wifi network.
I would be content with the download speed of my smartphone connected via USB, but I would like to get the wifi back to at least be able to use the Barrier software.


Thanks a lot for your upcoming help ! 🙂

 

About my PC :

model : HP3520 aio

running : Windows 10 family edition - 19042.1288

processor : Intel core i3-3240

Category:
3 REPLIES 3

‎11-03-2021 05:35 PM - edited ‎11-03-2021 05:40 PM

HP Recommended

Hi:

 

There is a newer wifi driver you can try, but that model wifi adapter usually completely disappears from the device manager on the newer builds of W10.

 

5.0.57.0   Jun 18, 2015

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

 

As far as a replacement, how many wifi antenna wires are connected to the Ralink wifi card currently installed?  One or two?

 

Below is the link to the service manual...

 

c03577915.pdf (hp.com)

 

It may be a lot easier to just buy a USB dual band wifi adapter rather than replace the internal wifi adapter.

Was this reply helpful? Yes No

‎11-05-2021 04:07 PM

HP Recommended

Thank you for your help !
Sadly, after installing this new driver, the problem remains.
I guess I am going to order a wifi dongle

Was this reply helpful? Yes No

‎11-05-2021 04:09 PM

HP Recommended

You're very welcome. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.