When using my hotspot from my iPhone, my internet drop internet drops when making a call or text

[Brianberes]

My computer is 7 years old. I have windows 10. For the last two years, I have been using my iPhone hotspot for internet. Two days ago, I noticed a change. When on the internet, if I text or make a call, my internet connection on laptop drops immditley! Have have done all the normal stuff. Clear my cookies, cleared my cache, defraged, reset network connection. I do not understand why this started happening. My wife has a computer, another HP and my kids have apples. We all have the same IPhones.  Everything works for them, but mine does not. What could this be? 

[Gaya1239]

Hi @Brianberes, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your HP ENVY Notebook M7-U009dx (ENERGY STAR). 

I suggest you follow this document's steps to resolve this issue. (Click on the Word document to open the web page). 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[Gaya1239]

Hi @Brianberes, 

I did not hear from you yet. Please let me know if you have resolved your issue or if you need additional help.