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HP Recommended
HP Pavilion All-in-One - 24-r014
Microsoft Windows 10 (64-bit)

I have tried to look at other threads for support and nothing has work so far— hoping I can have an answer more specified to my problem.

 

wifi and Bluetooth have disappeared.

 

I looked in the device manager for hidden devices and scanned for hardware changes as well as updated the drivers— nothing.

 

I reset my network — nothing.

 

I have viewed hardware and connection properties and the Bluetooth [Bluetooth device (personal area network)],  the Wi-Fi [Realtek RTL8822BE 802.11ac PCIe Adapter] and the Local Area Connection* 1 [Microsoft Wi-Fi Direct virtual adapter #3] have a status of “not present” but I have not removed ANYTHING from my computer, nor turned anything off, for this to be the case.

 

The only new thing was there was an update pushed to my computer recently.

 

what happened to my computer and how do I fix it?

 

1 REPLY 1
HP Recommended

Hi @Vkwilliams,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing wi-fi issues with your HP Pavilion All-In-One - 24-R014.

 

Please follow the steps from this document (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.