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Wilmoe1
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Message 1 of 2
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Wi-Fi Evaporated from my HP laptop

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

My HP Pavilion earlier spontaneously re-booted. When everything came back up I found that I was offline. When I checked to re-sign into my wi-fi network there were no available networks. Futher investigation reveals that all traces of Wi-Fi have disappeared. No mention of it, at all, in Network Status nor in Control Panel/Network and Internet/Network Connections. When I ask Cortana to find Wi-Fi it comes up empty and when I run Network Diagnostics it only tells me about the unconnected Ethernet cable.

 

Running Piriform Speccy tells me that Wi-Fi is not enabled; under sharing and discovery it does say that Network Discovery IS enabled but I am not able to connect.

 

What happened to my Wi-Fi and how can I get it back?

1 REPLY 1
Flower_Bud
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Retired
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Message 2 of 2
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HP Recommended

@Wilmoe1

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, Wi-Fi not working on your notebook,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

What is the product number of your device? Use this link to find it: https://hp.care/2aSlUnS

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps?

 

Let's try these steps to resolve the issue. Click here: https://hp.care/2s4eiUf.

Step 1: Check that the wireless key or button is enabled

Step 2: Update the wireless driver through Device Manager

Step 3: Use automatic troubleshooting

Step 4: Check and reset hardware

Step 5: Reinstall the wireless network adapter driver using Device Manager

Step 6: Update wireless network drivers

Step 7: Manually change network settings

Step 8: Perform a Microsoft System Restore

Step 9: Other things to try

Restore BIOS to default settings

Reset your router settings (advanced)
Update the router firmware to troubleshoot a network connection
Reset the computer

 

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Have a great day 🙂

Cheers 🙂

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