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‎08-27-2022 01:42 PM

HP Recommended
Product: HP Pavilion Gaming Desktop PC TG01-0000i (8BG56AV)
Operating System: Microsoft Windows 11

I just purchased a PC TG-01, a gaming PC. The moment I turned it on and connected it to the wifi, the speed is, at most, 1 / 10th of what it should be. anywhere from 2 mpbs to 40 mpbs. 

 

I restarted my PC multiple times.

I restarted the router multiple times.

My phone speed test is 300mpbs. 

Scanned for virus and malware and found none. 

 

Thoughts? Anything will help. 

 

Thanks

Category:
1 REPLY 1

‎08-29-2022 06:35 AM - edited ‎08-29-2022 06:36 AM

HP Recommended

Your system comes with either an Intel or an Realtek wireless device. Please check your device manager

If intel try this driver

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135768.exe

 

If Realtek try this driver

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136688.exe

 

it is possible the HP support assistant might find a newer driver.  Try  running the HP SA update

 

if problem still occurs then force 5ghz speed and find a clear Wi-Fi channel

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