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Paul_Mitchell
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Wi-Fi not working after recent Windows 10 update

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HP Pavilion p6-2302a
Microsoft Windows 10 (64-bit)

Dear All,

 

Yesterday (26 July 2017), my HP Pavilion p6-2302a running Windows 10 (64 bit) had a major Windows update come down. The machine worked fine all day after the update. Today, I cannot connect to my Wi-Fi. The Wi-Fi is working just fine for all other devices, and I have restarted the router several times.

 

I have run the network troubleshooter which identifed an issue with my network adaptor but could not find a solution. The adaptor has the most current driver according to an online search. My Wi-Fi adapter is a Ralink RT3290 802.11 bgn.

 

If anyone has any ideas how to fix this, I would be very grateful. I am currently working by tethering my iPhone to the desktop and connecting to Wi-Fi that way, which works.

 

Regards,

 

Paul.

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A4Apollo
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Hi! @Paul_Mitchell, Welcome to HP forums!

 

I understand you have wireless issues with your PC.

 

Don't worry I'm here to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number of your PC to assist you better.

 

Manually change network settings

 

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

 

 

If the issue still persists try uninstalling the wireless drivers from device manager and install the latest drivers using HP support assistant.

 

Note: Before uninstalling the wireless drivers make sure you connect the ethernet cable to your PC and then uninstall the drivers.

 

Refer this article to know more information about using HP support assistant.

 

 

 

Let me know if this works!

Have a great day! 🙂

 

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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Paul_Mitchell
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Thanks for that. When I enter nets hint tcp show global into the Command Prompt, I see the following:

 

TCP Global Parameters

 

Receive-Side Scaling State     Enabled

Chimney Offload State             Disabled

Receive Window Auto-Tuning Level     Disabled

Add-on Congestion Control Provider   Default

ECN Capability      Disabled

RFC 1323 Timestamps    Disabled

Initial RTO       3000

Receive Segment Coalescing State     Enabled

Non Sack Rtt Resiliency      Disabled

Max SYN Retransmissions    2

Fast Open    Enabled

Pacing Profile      Off

 

I have not made any software or hardware changes other than the major Windows update which came down the day before this problem began. My Product number is H3V95AA#ABG.

 

Having done all of the things that you have suggested, I still cannot connect the machine to the Wi-Fi. When I run Network Diagnostics the possible causes include No wireless networks being in range which is not correct as my iPhone, iPads, MacBook all connect from the same spot, as did this machine until last Thursday. This seems to be an HP specific issue, as an HP laptop I have is experiencing the same problem.

 

Any other advice would be appreciated.

 

Best wishes,

 

Paul.

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A4Apollo
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@Paul_Mitchell, It's great to hear from you again.

 

I appreciate your efforts for trying out the steps.

 

As you mentioned the issue still persists after trying out the steps.

 

Try uninstalling the wireless driver from device manager and install the wireless driver using HP recovery manager.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

If you don't have recovery manager on your PC try installing the latest drivers using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Also, update the BIOS on your PC using this link.

 

 

 

Let me know if this helps!

Have a wonderful day ahead! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

A4Apollo
I am an HP Employee

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