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06-29-2022 01:20 PM - edited 06-29-2022 01:22 PM
Sorry to hear that you are having problems ...
To help you I need to know the product number (p/n) of your computer !
You will find this information on the back of your computer printed in small alphanumeric letters.
The product number (p/n) is legally allowed information, just about the computer, no sensitive data.
It is allowed to post in public, no problem.
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