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HP Recommended

I am using HP All-In-One 22 – c0028in with Windows 11 OS and it has Realtek RTL8821CE 802.11 ac PLle Wi-Fi Adapter.

Since the last couple of months, I am facing this issue with the Wi-Fi adapter: BSOD Blue Screen with error code: WHEA_UNCORRECTABLE_ERROR. I am giving below the exact error message as recorded in the HP Systems event utility / Advanced / Software Environment / Windows Error Reporting Log. I have highlighted the main items in yellow.

 

Now what happens is that the Wi-Fi adapter goes missing from the Device Manager – Network Adapter List every now and then. It comes back on the list by itself and disappears by itself!! Even if I uninstall the adapter with clicking the option of deleting the driver, it comes back during the next Restart of Resume after Hibernation.

This desktop is on the whole day (10 AM – 11 PM). It is used to watch movies, music, normal browsing and office work (No Games). Before this issue cropped up, I was using Wi-Fi through Smartphone. Now I am using USB Tethering through the smartphone, so I do not really need the Wi-Fi adapter.

 

Now the question: How do I permanently disconnect the adaptor so that it does not create the nuisance? Physically it is not possible to do for me and taking the PC to a service centre in the pandemic days is not desirable.

 

Is it possible to somehow switch it off using the BIOS or any other way?

Please help. Thank you.

Error Message

05-08-2022 17:22             Windows Error Reporting             Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 124
P2: 4
P3: ffff958b211ef028
P4: 0
P5: 0
P6: 10_0_22000
P7: 0_0
P8: 768_1
P9: 
P10: 



 

05-08-2022 17:23             Windows Error Reporting             Fault bucket 0x124_4_GenuineIntel_PCIEXPRESS_FlowControlProtocol_VENID_10EC_DEVID_C821_IMAGE_GenuineIntel.sys, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: d03034c7-0751-43cc-b39f-d17b51a7f891

Problem signature:
P1: 124
P2: 4
P3: ffff958b211ef028
P4: 0
P5: 0
P6: 10_0_22000
P7: 0_0
P8: 768_1
P9: 
P10: 



3 REPLIES 3
HP Recommended

Hi:

 

First see if updating the Wi-Fi driver to the latest version resolves the problem. 

 

The driver on your PC's support page is way out of date.

 

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe 

 

If that doesn't fix the problem, other than physically removing the device, which would take a lot of work in that model PC, you can disable the adapter, by going to the device manager, click to expand the network adapters device manager category, right click on the Realtek Wi-Fi adapter and select Disable.

 

It should stay disabled until you enable it again.

 

 

 

HP Recommended

Hi,

 

Thank you very much for the reply. 

 

I had downloaded the driver from the same link a few days ago but the problem persisted.

 

Just now as per your suggestion I have disabled the adapter. I will wait for a couple of days for the result.

 

I have a related question. Does the BIOS keep checking periodically if all the hardware components are alive and working?

 

Thanks again.

HP Recommended

You're very welcome.

 

The BIOS will normally check the hard drive and report a written problem such as 'boot device not found.'

 

Other components that fail such as the processor, menory, fans and power supply, the BIOS will have the PC emit beep codes.

 

When you disable the Wi-Fi adapter in Windows or remove it from the PC entirely, the BIOS will not check or report that as a problem.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.