cancel
Showing results for 
Search instead for 
Did you mean: 
dk1970
New member
1 0 0 0
Message 1 of 1
181
Flag Post

WiFi adapter periodically loses 5G network

HP Recommended
HP Desktop M01-F0020ur
Microsoft Windows 10 (64-bit)

Hello.

My Wifi adapter (Realtek RTL8821CE 802.11ac) periodically loses my home 5G network. This problem exists from the day of purchase (3 month ago). I have all last driver updates installed. There are other devices in my home WiFi-network, including HP Pavilion 570-p003ur and iPad, but all of them have no problems with 5G WiFi. 

When it loses 5G, I connect to 2G. Connection to 2G is more stable but my son, who loves gaming, says that for some short periods of time it can lose 2G too.

Is it hardware problem or may be resolved with some settings probably on my router?

Thanks

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation