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HP Recommended
HP Pavilion Desktop PC TP01-2000i (1K4B7AV)
Microsoft Windows 11

Purchased computer in August last year. In November started getting wifi dropping out randomly every couple hours. Sometimes it would reconnect on it's own after :45 sec or so. Other times I would have to restart the computer. I have spent literal hours on the phone with tech support. They've had me reinstall Windows four times. The last time they upgraded to Win 11. I've had NINE different case numbers. Checked hardware, software, modem (it's the newest one from Spectrum), eero mesh system. Everything checks out as operating correctly. In the same room as my desktop I have two laptops that have ZERO dropout issues. HP finally had me send the computer back and they had it for two days and said they could not replicate the problem. They made sure hardware, software, settings were all good. The computer is still dropping wifi. HP's only suggestion was to haul it to another location with stable wifi and see if it does it there. Sheesh. If it does it at another location then that indicates it's the computer. But they didn't find anything wrong when they just had it. Frustrating. Any recommendation as to what the problem may be?

1 REPLY 1
HP Recommended

All I can think of is to compare the Wi-Fi settings with the two systems that work fine.  example of my best  Wi-Fi setting is below

 


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