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WiFi is "disconnected". ISP says ok on their end. Need to get wifi back.

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HP Slimline Desktop
Microsoft Windows 10 (32-bit)

Wifi is "disconnected". ISP says ok on their end. Need wifi back.

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Welcome to HP Support Forums. 🙂 I came across your post and would like to help.


I understand that you have an HP Slimline series desktop PC and the wifi does not work on it. You have contacted your ISP and they say that the contention is good from their side. I appreciate you taking your valuable time to isolate the issue. 


I would like to know the following information to assist you better:

  • Are other devices connected fine to the wifi network?
  • Did any software changes or updates take place on the PC after which it may have stopped connecting to the wifi? 

If this issue started recently then I suggest you to perform a Microsoft System Restore to rollback the laptop to an earlier date when everything worked fine on it. You may refer to the steps mentioned under "Restore your computer when Windows starts normally". A Microsoft System Restore will not delete any of your data. 


If the PC continues to not connect to the wifi then please reset the Winsock Catalog as indicated below:

  • Search Windows for cmd, and right-click cmd.exe in the list of results.

  • Click Run as administrator.

    The Command Prompt window opens.

  • Type netsh winsock reset, and then press Enter.

Figure : Running the netsh command



  • The Winsock catalog resets.

  • Restart your computer for the Winsock reset to take effect.

You could also refer to the HP troubleshooter guide for additional steps to fix the wifi connectivity issues.


I sincerely hope this fixes the issue. Please feel free to keep me posted. All the best! 🙂

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