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Jalen22
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Message 1 of 2
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WiFi issue with computer

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Hp slim desktop so1

can not set up WiFi on device all that pops up is hidden network can not find or see my WiFi or anyone else’s show up

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Jalen22

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes on the settings of your PC prior to the issue?
    When was the last time it worked fine?

While you respond to that, let's try these steps: 

  1. In Windows, search for and open Device Manager.

  2. Double-click Network adapters.

    Device Manager with Network adapters highlighted

  3. Right-click the name of your wireless network adapter, and then select Uninstall device.

    note:If the name of the network adapter is missing from the network adapters category, the network adapter hardware is not connected or the device driver cannot Plug and Play. If this happens, shut down the computer and check the hardware connection to your wireless adapter hardware. Service the computer if problems are found.

    Device Manager screen with the Wi-Fi adapter highlighted and the Uninstall device selection highlighted

  4. When the Uninstall Device screen displays, select Delete the driver software for this device if it displays, and then click Uninstall.

    After the network adapter uninstalls, the name of the wireless adapter no longer displays in the network adapters category.

    Confirm Device Uninstall with Uninstall highlighted

  5. In the Device Manager window, make sure to highlight Network adapters.

  6. In the Device Manager main menu, click Action, and then select Scan for hardware changes.

    The computer reinstalls the wireless network, and the wireless network adapter name displays in the Network adapters category.

    Selecting Scan for hardware changes on the Action menu

  7. After the network adapter name displays in Device Manager, close Device Manager and restart the computer.

  8. Try to connect to the Internet.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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