• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-14-2018 01:36 PM

HP Recommended
Product: Pavilion 570-p094
Operating System: Microsoft Windows 10 (32-bit)
I installed a new power supply and graphics card and now the WiFi is not working. Is there a connection I may have missed when putting it back together? System boots, graphics card works, just the WiFi doesn’t. Thanks for any help.
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-14-2018 01:43 PM

HP Recommended

Hi:

 

Yes, with all that work you did inside the PC, most likely you disconnected the thin, delicate antenna cable that attaches to the wifi card in the M.2 slot on the motherboard.  I believe that there is only one cable for that model wifi card.

 

The end of the cable that goes to the wifi card looks like this...

 

See the source image

 

The wifi card lies flat on the motherboard and looks like this...

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-14-2018 01:43 PM

HP Recommended

Hi:

 

Yes, with all that work you did inside the PC, most likely you disconnected the thin, delicate antenna cable that attaches to the wifi card in the M.2 slot on the motherboard.  I believe that there is only one cable for that model wifi card.

 

The end of the cable that goes to the wifi card looks like this...

 

See the source image

 

The wifi card lies flat on the motherboard and looks like this...

 

Was this reply helpful? Yes No

‎09-14-2018 01:56 PM

HP Recommended
I saw that. Thanks!
Was this reply helpful? Yes No

‎09-14-2018 01:57 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.