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HP Recommended
HP ENVY Desktop TE01-2250xt CTO
Microsoft Windows 11

My new HP Envy TE01 225x drops my wifi connection about every other hour.  In order to reset it, I have to run a trouble shooting diagnostic and it says that the Wifi adapter has to be reset.  I click fix and it comes back up for awhile and then drops again.  Sometimes, The diagnostic does nothing and I have to restart my computer.  I tried to uninstall and reinstall the adaptor driver, but I get an error message that says it cant find the wifi.  I went to Device Manager and clicked on network adaptors and no Wifi adapter shows up even though the wifi is up and running on the computer.   I have no idea what to do and of course, when I try to contact Support, the page just keeps spinning and never connects to the support page.  I am so frustrated with this process and really  would appreciate some help.  John

1 REPLY 1
HP Recommended

@jwr_one -- My new HP Envy TE01 225x

 

If you were to purchase a brand-new automobile, would you expect that you would have to be an automobile mechanic to repair it, or would it be sold with a warranty, requiring the automobile dealer to fix it, at their cost?

 

Similarly, your HP computer comes with two warranties.

Within a few days of purchasing it from a retailer, the retailer should allow you return it, and get a refund, or should exchange your "dud" for an identical model.  

Within 12 months of purchase, the HP Warranty should cover all hardware issues, such as what you are experiencing.

 

when I try to contact Support, the page just keeps spinning and never connects to the support page. 

 

This should not happen.  Can you try that web-page from a different computer?

Is there more than one web-browser installed on that other computer? Firefox? Google Chrome? Safari?

Does the page load correctly in one of those web-browsers?

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.