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01-28-2022 11:58 AM
My new HP Envy TE01 225x drops my wifi connection about every other hour. In order to reset it, I have to run a trouble shooting diagnostic and it says that the Wifi adapter has to be reset. I click fix and it comes back up for awhile and then drops again. Sometimes, The diagnostic does nothing and I have to restart my computer. I tried to uninstall and reinstall the adaptor driver, but I get an error message that says it cant find the wifi. I went to Device Manager and clicked on network adaptors and no Wifi adapter shows up even though the wifi is up and running on the computer. I have no idea what to do and of course, when I try to contact Support, the page just keeps spinning and never connects to the support page. I am so frustrated with this process and really would appreciate some help. John
01-28-2022 05:45 PM
@jwr_one -- My new HP Envy TE01 225x
If you were to purchase a brand-new automobile, would you expect that you would have to be an automobile mechanic to repair it, or would it be sold with a warranty, requiring the automobile dealer to fix it, at their cost?
Similarly, your HP computer comes with two warranties.
Within a few days of purchasing it from a retailer, the retailer should allow you return it, and get a refund, or should exchange your "dud" for an identical model.
Within 12 months of purchase, the HP Warranty should cover all hardware issues, such as what you are experiencing.
> when I try to contact Support, the page just keeps spinning and never connects to the support page.
This should not happen. Can you try that web-page from a different computer?
Is there more than one web-browser installed on that other computer? Firefox? Google Chrome? Safari?
Does the page load correctly in one of those web-browsers?
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