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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Wireless and Networking
- Wifi gets disconnected after Windows 11 goes into sleep mode

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12-30-2022 09:18 AM
Brand new HP AIO. I have seen multiple posts on the internet about this issue but no fixes. Power options not available for Realtek Wifi wirless adaptor for Windows 11. Using the latest driver.
Any help appreciated.
12-30-2022 09:28 AM
Hello @PK130
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we dive deeper ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
BaseBoard Product |
BaseBoard Version |
(2) Start Windows <Device Manager>
- Expand <Network adapters>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
12-30-2022 10:44 AM
OS Name Microsoft Windows 11 Home Version 10.0.22621 Build 22621 System Model HP Pavilion All-in-One Desktop 27-ca1xxx System SKU 577G4AA#ABL Processor 12th Gen Intel(R) Core(TM) i5-12400T, 1800 Mhz, 6 Core(s), 12 Logical Processor(s) BIOS Version/Date AMI F.02, 2022-02-09 BaseBoard Product 89E9 BaseBoard Version 0100
12-30-2022 01:31 PM
Hello @PK130
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install BIOS Update
HP Consumer Desktop PC BIOS Update (ROM Family SSID 89E9) | F.10 Rev.A | 14.0 MB | Jul 22, 2022 | Download |
Why should you install the update ? https://support.hp.com/us-en/document/ish_4123786-2338478-16 Quote: " Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues: - An available BIOS update resolves a specific issue or improves computer performance. - The current BIOS does not support a hardware component or a Windows upgrade. - HP Support recommends installing a specific BIOS update. " |
(3) Reboot
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
Realtek RTL8xxx Wireless LAN Drivers | 1.0.0.208 Rev.S |
(6) Restart Windows
(7) Test your wireless connection
(8) Please report back
12-31-2022 07:41 AM - edited 01-02-2023 11:49 AM
Hello @PK130
(1) Use another Windows 10 or Windows 11 computer to create BIOS <USB flash drive>
HP Consumer Desktop PC BIOS Update (ROM Family SSID 89E9) | F.10 Rev.A | 14.0 MB | Jul 22, 2022 | Download |
(2) HP Consumer Desktop PCs - Updating the BIOS (Windows)
See section <Updating the BIOS manually from a USB Flash drive (outside of Windows)>
(3) Please report back
Kind regards