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HP Recommended
Pavilion all in one
Microsoft Windows 10 (32-bit)

My WiFi has disappeared from my all in one hp pavilion. There is no longer a wifi icon in the taskbar or anywhere else.  I have recently changed from Talktalk (with wifi working) to BT, with no wifi. Can anyone. Help please.

 

2 REPLIES 2
HP Recommended

@stuttonbrowne
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Did you make any changes in the settings of your PC prior to the issue?
  • Are you able to see the wifi icon on taskbar which is next to the clock? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

HP Recommended

If you expand the network adapters section in device manager, is there a wifi card listed?

If you run the F2 diags (when powering on) There should be a wifi test under 'component' tests. What does it say (all it will test for is whether it detects the card or not)

If you don't see the wifi test, download and install the latest HP UEFI diags.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.