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DT771
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Wifi issues

HP Recommended
HP Touchsmart 15
Microsoft Windows 10 (64-bit)

If the laptop is conncected to wifi and is physically picked up and moved across the room, the laptop then loses connection and has to be restarted in order to reconnect. 

 

Also the wifi button (f12) will remain orange and will not turn white even when pressed many times.

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Otis7
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HP Recommended

Hello!

 

One thing you can do to potentially rectify the issue is reinstall the WiFi driver. In order to do this, you will need to click on the following link: Drivers

Once you open the link above, enter your HP product name, product number, or serial number in the required field, and click "find". 

You will then be able to access all the software and drivers available for your laptop; locate your wireless driver, download it, and follow the installation wizard instructions in order to reinstall the driver. 

 

If this does not rectify the issue, please reply to this comment with more information so I can offer additional suggestions!

 

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