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dj_tech_digit
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Message 1 of 4
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Solved!

Wifi not working on now HP AIO 20-C205il model

HP Recommended
HP AIO 20-C205il
Microsoft Windows 10 (64-bit)

The Network shows Cross mark in Red color.  In Network Settings there is no setting for disable Airplane Mode or any Wifi related setting.

 

The Product Description shows WiFI but not able to connect to any Wifi system.

 

Can anyone guide me whether any Device Driver is mising or what steps need to be taken to connect to WiFi?

 

Thanks

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Accepted Solutions
Barachiel
Retired
Retired
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Message 2 of 4
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HP Recommended

@dj_tech_digit,

 

Good Day. A warm welcome to the HP community.

 

I reviewed the case regarding issues with connecting Wifi. I will be delighted to assist you here.

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉

 

For better clarity and to assist you correctly, I would require more information regarding this:

 

How long are you facing this issue?

Did you try any steps before contacting us?

 

For now please try these steps:

 

Follow this link https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-20-c200-all-in-one-desktop-pc-series/1... and update the wireless drivers. Also, you could follow this document https://support.hp.com/in-en/product/hp-20-c200-all-in-one-desktop-pc-series/13823544/model/19404435... which explains about updating windows and the other software's and required drivers.

 

Once done, re-start the AIO and check if it work's. 🙂

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.

 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

View solution in original post

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3 REPLIES 3
Barachiel
Retired
Retired
6,247 2,746 314 478
Message 2 of 4
Flag Post
HP Recommended

@dj_tech_digit,

 

Good Day. A warm welcome to the HP community.

 

I reviewed the case regarding issues with connecting Wifi. I will be delighted to assist you here.

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉

 

For better clarity and to assist you correctly, I would require more information regarding this:

 

How long are you facing this issue?

Did you try any steps before contacting us?

 

For now please try these steps:

 

Follow this link https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-20-c200-all-in-one-desktop-pc-series/1... and update the wireless drivers. Also, you could follow this document https://support.hp.com/in-en/product/hp-20-c200-all-in-one-desktop-pc-series/13823544/model/19404435... which explains about updating windows and the other software's and required drivers.

 

Once done, re-start the AIO and check if it work's. 🙂

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.

 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
dj_tech_digit
Author
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Message 3 of 4
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Thanks a lot!!

That was the exact thing what was mising.... I installed, restarted system and WiFi was ON. 🙂

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Barachiel
Retired
Retired
6,247 2,746 314 478
Message 4 of 4
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HP Recommended

@dj_tech_digit,

 

Thank you for responding,

It's great to have you back 😉

 

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

 

You've been great to work with and it has been a genuine pleasure interacting with you.

 

I hope both you and your product works great and remain healthy for a long time 😉

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
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