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HelpMePleaze
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Message 1 of 2
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Wifi says limited, can't connect

HP Recommended
HP Pavilion x360
Microsoft Windows 10 (64-bit)

I recently bought a refurbished laptop but I've found that it won't connect to the internet. Whenever I do try to connect it to the internet, it says that the network is limited. I know that my router works and I know that my wifi works well too, but it just seems like there's something wrong with the wifi option itself. 

 

I've already tried uninstalling the network adater, using Command Prompt in every way possible, reset the laptop, and even turned off the firewall and battery preserving in regards to wifi.

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Big_Dave
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Message 2 of 2
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HP Recommended

Hi,

 

Please post the HP product number for your PC. How to Find the HP Model Number and the HP Product Number or let HP automatically find your PC model number and HP network attached printers. This will allow others to review your issue, make suggestions and review your responses. This is usually the best way to get assistance.

 

 

"Every possible way" is not possible.

 

This HP posted information has many suggestions for troubleshooting wireless issues.

 

Limited to me means a weak signal and/or slow bandwidth. However, review this article.

 

Did you look for a BIOS update for your laptop?

 

A refurbished laptop should still carry a warranty.  Perhaps the word "refurbished" is a clue.  I am always suspect of refurburished  hardware.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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