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‎07-27-2020 05:41 PM

HP Recommended
Product: Pavillion Gaming Desktop
Operating System: Microsoft Windows 10 (64-bit)

Yesterday, there was an automatic windows update that occurred on my home computer.  I was not around so do not know if there were any error messages.  But am told there were none.  Subsequent to that, lost all wireless and sound adapters and could not find any of the drivers.  Also lost the capability to launch HP Support Assistant or any of HP's diagnostic tools on the computer.  Tried downloading the drivers on a different computer and installing using a USB stick but that failed.  Would appreciate any advice on how to recover.

 

Thank you.

 

Regards.  

1 REPLY 1

‎07-30-2020 08:17 AM

HP Recommended

@CNemo

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since the update happened yesterday I suggest you uninstall that particular update and prevent it from reinstalling

 

Please refer to this Link: https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-rei...

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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