Wired Connection Troubles - OMEN 880-p1xx

[OMENBOIIII]

Hello,

Recently, I have received an OMEN Desktop that has been amazing in terms of performance; however, I am unable to use a wired connection via Ethernet wall-port. The wall-port is labeled with CAT5E markers, and I am using a Belkin CAT5E wire. When I plug the wire into my OMEN, the computer fails to recognize that there is a ethernet cable in it. Unfortunately, I am unable to plug the computer directly into the router, as there are already two family PC's plugged utilizing the space near the router. I have updated the driver that is responsible for handling the ethernet (at least from what I know, I was able to identify the driver via network settings), but I have seen a mixed bag of results regarding the necessity for a USB to Ethernet Adapter for OMENs (both PC's and Laptops). I am not exceptionally well-versed in computer knowledge, so perhaps the assumption that I don't need an adapter is incorrect. Regardless, I would love to be able to take advantage of the high-speed internet that my house has; the capabilities of this amazing desktop are throttled by the inability to utilize the internet to the best of it's abilities!

Thank you, best wishes, and happy holidays,

- OMENBOIIII

[OMENBOIIII]

Additionally, the WIFI speeds on my 2015 MacBook Pro are far better than the WIFI performance on the OMEN Desktop. I am unaware if this is due to hardware differences, but the location of the two computers are not different.

[Lil_Boy_Blue]

Hi

So is the Wall Port a working item, if so, how did you prove it?

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

[Lil_Boy_Blue]

EG:

C:\>PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
WiFi Realtek RTL8723BE 802.11 bgn Wi-Fi Ad... rtwlane02.sys 2019-03-22 2024.0.4.108 6.70
Bluetooth Network Conn... Bluetooth Device (Personal Area Network) bthpan.sys 2006-06-21 10.0.18362.1 6.30
Ethernet Realtek PCIe FE Family Controller rt640x64.sys 2015-05-05 10.1.505.2015 6.40
Ethernet 2 AnchorFree TAP-Windows Adapter V9 aftap0901.sys 2017-11-10 19.24.4.151 6.1

[OMENBOIIII]

Hello Lil_Boy_Blue,

Here is what I am looking at, and if the formatting is incorrect, I apologize. Let me know if there is anything you need adjusted or looked up.

@Echo OFF
getmac

Physical Address Transport Name
=================== ==========================================================
C8-D3-FF-43-5C-BF Media disconnected
40-23-43-C6-79-D1 \Device\Tcpip_{4B15F727-F0F4-4215-877E-E9FA7F8081EF}
40-23-43-C6-79-D2 Media disconnected

netsh lan show interfaces

The Wired AutoConfig Service (dot3svc) is not running.

netsh wlan show interfaces

There is 1 interface on the system:

Name : Wi-Fi
Description : Realtek RTL8822BE 802.11ac PCIe Adapter
GUID : 4b15f727-f0f4-4215-877e-e9fa7f8081ef
Physical address : ***************
State : connected
SSID : ***************
BSSID : *****************
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 1
Receive rate (Mbps) : 130
Transmit rate (Mbps) : 130
Signal : 100%
Profile : ****************

Hosted network status : Not available

netsh wlan show drivers

Interface name: Wi-Fi

Driver : Realtek RTL8822BE 802.11ac PCIe Adapter
Vendor : Realtek Semiconductor Corp.
Provider : Realtek Semiconductor Corp.
Date : 8/7/2019
Version : 2024.0.10.106
INF file : oem44.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11n 802.11g 802.11b 802.11ac 802.11n 802.11a
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
WPA2-Personal CCMP
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
WPA3-Personal CCMP
Vendor defined TKIP
Vendor defined CCMP
Vendor defined Vendor defined
Vendor defined Vendor defined
WPA2-Enterprise Vendor defined
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
IHV service present : Yes
IHV adapter OUI : [00 e0 4c], type: [00]
IHV extensibility DLL path: C:\windows\system32\Rtlihvs.dll
IHV UI extensibility ClSID: {6c2a8cca-b2a2-4d81-a3b2-4e15f445c312}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

PAUSE

Press any key to continue . . .

systeminfo

Host Name: DESKTOP-L28NS38
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.18362 N/A Build 18362
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: ***************
Registered Organization: HP
Product ID: 00330-52464-34427-AAOEM
Original Install Date: 12/16/2019, 11:50:44 PM
System Boot Time: 12/21/2019, 12:01:56 AM
System Manufacturer: HP
System Model: OMEN by HP Desktop PC 880-p1xx
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 158 Stepping 10 GenuineIntel ~3701 Mhz
BIOS Version: AMI F.50, 5/22/2019
Windows Directory: C:\windows
System Directory: C:\windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: *********************
Total Physical Memory: 32,655 MB
Available Physical Memory: 27,367 MB
Virtual Memory: Max Size: 37,775 MB
Virtual Memory: Available: 30,420 MB
Virtual Memory: In Use: 7,355 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\DESKTOP-L28NS38
Hotfix(s): 7 Hotfix(s) Installed.
[01]: KB4533002
[02]: KB4497727
[03]: KB4506933
[04]: KB4516115
[05]: KB4524569
[06]: KB4501374
[07]: KB4530684
Network Card(s): 3 NIC(s) Installed.
[01]: Realtek Gaming GbE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[02]: Realtek RTL8822BE 802.11ac PCIe Adapter
Connection Name: Wi-Fi
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
IP address(es)
[01]: 10.0.0.108
[02]: fe80::a153:8302:69ba:1576
[03]: 2601:440:8380:71a0:f1c6:d686:e9ea:8df3
[04]: 2601:440:8380:71a0:a153:8302:69ba:1576
[05]: 2601:440:8380:71a0::3615
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
PowerShell -Command "Get-NetAdapter"

[OMENBOIIII]

Additionally, I believe the RJ45 wall-ports are functional because I took the wall plate off, and each port had wiring going to them. Perhaps a wrong assumption on my part, but I am uncertain regardless. The wall-port consists of three RJ45 ports and a coaxial port.

[Lil_Boy_Blue]

Hi

Well you have an ethernet port. Try (with Wi-Fi) disabled...

ping 127.0.0.1

ping 10.0.0.1  (or your default gateway)

ping 13.107.4.52

and redo this one please.....

C:\>PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"