Wired download speed about half of my upload speed

[EY-2025]

I have a 2 Gbps Internet service. I am using a 2.5 Gbps Ethernet to USB-C adapter. Speedtest app is measuring a consistent 800-1200 Mbps download and 2,000-2,300 Mbps upload speeds. The cable is CAT 6. When I use the same Ethernet cable and connection to my router (eero Max 7) and connect it to my iPhone 16 Pro, my iPad Pro, and my iMac using the same Ethernet to USB-C adapter, they all see download speeds 2,000 Mbps or higher. My HP computer is limiting the download speeds to about 1,000 Mbps. I have done a thousand things that Grok and ChatGPT have suggested. Nothing has worked so far. I appreciate any suggestions anyone has. Thank you.

[zoey7886]

@EY-2025, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Wired download speed about half of my upload speed! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  
It sounds like you are experiencing issues with your wired download speed on your HP computer. Given that other devices using the same Ethernet cable and adapter achieve higher speeds, the issue might stem from your computer's Ethernet adapter or network settings. Here are some steps you can take to troubleshoot and potentially resolve this issue:

Check Network Adapter Drivers:

• Ensure that your network adapter drivers are up-to-date. You can check for updates through the Device Manager in Windows or visit the HP Support website for the latest drivers.

Disable Power Saving Mode:

• Network adapters often have power-saving settings that can affect performance. Go to Device Manager -> Network Adapters, right-click on your Ethernet adapter, select Properties, and under the Power Management tab, uncheck any options that allow the computer to turn off the device to save power.

Check Network Settings:

• Ensure that the network adapter settings are correctly configured. Go to Device Manager -> Network Adapters, right-click on your Ethernet adapter, select Properties, and under the Advanced tab, check properties like "Speed & Duplex" which should be set to "Auto-Negotiation".

Reboot Network Hardware:

• Occasionally, rebooting your router and computer can resolve network performance issues. It can also help to reset any potential misconfigurations that might have developed.

Test with Different Adapter:

• If possible, try using a different Ethernet to USB-C adapter with your HP computer to see if the issue persists.

Windows Network Troubleshooter:

• Use the built-in Windows Network Troubleshooter. Go to Settings -> Network & Internet -> Status and select Network Troubleshooter to let Windows diagnose and fix network issues.

BIOS and Firmware Updates:

• Ensure that your computer’s BIOS and firmware are up to date, as updates can sometimes offer fixes for performance issues.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,