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mjbosko
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Wireless Adapter -Vanished!

HP Recommended
Pavilion 500-054
Microsoft Windows 10 (64-bit)

Hello,

 

My PC originally came pre-installed with Windows 8. I upgraded to Windows10 some time ago.

Recently, I noticed that my PC no longer had a wireless connection. I cannot connect to the internet at all. When I looked for the driver in Device Manager - it does not even exist! I do not even remember an update preceding the problem. One day it worked, and the next day it was gone.

 

I have tried a safe restore and that does not work.

Everyone is telling me to use Windows Update, which is not possible because I cannot connect to the internet. Can someone please tell me where I can find the driver so I can use that computer again??

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banhien
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Message 2 of 8
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@mjbosko

 

Definitely Windows updates caused this and because your machine was release in May 2013 therfore no drivers for Windows 10

 

HP PCs manufactured before August of 2013 might not have a complete set of hardware and/or drivers required to use all of the features in Windows 10.
  • HP is not testing or developing Windows 10 drivers for these PC products.
  • If you choose to use Windows 10 some features, applications, and connected devices might not work as expected.
  • If you still wish to proceed with using Windows 10 on an untested system, please visit the Windows support site for information and support.
  • Already running Windows 10 on an untested device? To find available drivers for these products, see Where Do I Find Windows 10 Drivers and Software for My Model?

Please try

 

   http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

 

or option

 

     https://www.lifewire.com/top-wi-fi-usb-adapters-2377825

 

Regards.

 

 

BH
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mjbosko
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Message 3 of 8
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Thank you for your reply! 

Is an alternative step also to factory restore the PC?

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mjbosko
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I tried that .exe file you suggested, and though it unpacks onto the computer, when the setup initializes, nothing else happens. Any thoughts?

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banhien
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@mjbosko wrote:

... Is an alternative step also to factory restore the PC?


Hi,

 

No, no need to Factory redtore ths PC.

 

Regards.

BH
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mjbosko
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So if that .exe file isn't working, just use one of those USB adapters you suggested?
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banhien
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@mjbosko

 

Yes, because it is a desktop, you can also use PCIe wireless card too.

 

Regards.

BH
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CF4
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Hi

 

If it was there and now isnt, then maybe it is hidden. 

If we can ID the Make and Model and Adapter then perhaps we can move forward.

 

Hidden Devices.png

 

So if it is hidden then maybe it could be forced to install. 

 

But maybe, like banhien suggests it could be a dead duck.

 

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