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HP Recommended
HP All in One 27" PC
Microsoft Windows 10 (64-bit)

The realtek 802 wireless driver completely disappears from my PC when I shut the computer down. The first time it happened, I reset the network adapter and after a few restarts it worked. The PC model is 27-dp0042na. 

 

To give some background, the computer has gone back twice already (I only bought it ten months ago) for a full motherboard replacement. 

 

All the suggestions are to re install drivers after downloading them, but that requires an internet connection. 

 

Are there any solutions I can try myself (I am not the most tech savvy person) or is the only option to raise a case again with HP (their customer service has been horrible overall and a very poor customer experience, rude agents etc.). Speaking to HP also means the PC is knocked out of action for 5ish days at least. 

1 REPLY 1
HP Recommended

HP 27-dp0042na is the model number fyi. 

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