• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP All in One 27" PC
Microsoft Windows 10 (64-bit)

The realtek 802 wireless driver completely disappears from my PC when I shut the computer down. The first time it happened, I reset the network adapter and after a few restarts it worked. The PC model is 27-dp0042na. 

 

To give some background, the computer has gone back twice already (I only bought it ten months ago) for a full motherboard replacement. 

 

All the suggestions are to re install drivers after downloading them, but that requires an internet connection. 

 

Are there any solutions I can try myself (I am not the most tech savvy person) or is the only option to raise a case again with HP (their customer service has been horrible overall and a very poor customer experience, rude agents etc.). Speaking to HP also means the PC is knocked out of action for 5ish days at least. 

1 REPLY 1
HP Recommended

HP 27-dp0042na is the model number fyi. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.